3E Accounting Singapore Invests In Digital Projects & Technologies And High Innovation Culture To Become A Robotic Accounting Firm
At 3E Accounting, innovation is in our DNA. We continue to invest more time and effort to refine and improve the technologies used. We are transforming through technology to become a disruptor in the fast-evolving digital environment and stay ahead of the competition in Industry 4.0.
3E Accounting Revolutionises Customer Experience With New 3D Hologram Technology – 3E Accounting is proud to announce that we have introduced 3D Hologram Technology in our operations, a move that benchmarks us against the best in the industry to always stays ahead of technology trends.
The deployment of hologram technology does more than creating life-like images – it revolutionises the customer service experience with futuristic technology. From the perspective of operational efficiency, 3E Accounting’s 3D Hologram Fan is space-saving and cost-effective. For one, it does not need a screen or TV to project the image; for another, the setup does not require any cables and wires.
We re-engineered traditional processes by customising software such as Automation Software to meet our unique and specific needs and improve the productivity of each department. It handles all department job scheduling automatically, with all jobs being automatically generated by the system. Automation Software also enables management analysis of client industries, location and number of new clients while ensuring that the information is secured. Additionally, Automation Software is customisable to meet our clients’ special needs. For instance, the client can request either forwarding the letter daily, weekly, monthly or self-collect options.
- Finance: It connects all departments in a single system where all the billing is automated (issue invoice and reminders).
- Tax, accounting and secretarial department: It is also our secretarial software which generates resolution and agreement, and automatically reminds clients on all deadlines related to accounting, tax and secretarial. This saves our admin staff the time-consuming task of manually preparing hundreds to thousands of emails every week.
- HOD and HR: It constantly monitors staffs’ job progress and generates analyses of staff productivity in terms of total number of jobs completed
- Immigration: It helps to track and prompt users when a passport or work pass is expiring. It allows the immigration department to track work pass expiry and provide the client with updates and follow-up actions promptly.
3E Accounting offers a healthy learning environment with high IT security for our staff as much as customer data and privacy is the top priority.
This includes installing Firewall and Anti-virus software to enhance overall IT security. “Automated spam filter” automatically filters out spam mails and reduces the possibility of 3E Accounting staffs receiving phishing emails. Additionally, our staffs are able to learn easily anytime and from anywhere as they can receive comprehensive skills and IT training via video training and/or online training.
3E Accounting also uses the Know Your Customer (KYC) software which is 100% in compliance with ACRA and ISCA guidelines. It is a cost-effective customer screening software to ensure that the clients are in full compliance with KYC regulatory requirements, risk assessment, record keeping, screening and on-going due diligence obligations. In addition, it has unique capabilities to constantly scan and monitor globally for adverse news of clients and conduct client risk assessment on an ongoing basis, similar to an automated client vetting and blacklist system.
Besides conducting a yearly/ triennially routine check automatically, it also alerts the user of any blacklisted clients and potential risk / issues involved. This is very helpful in making secretarial work more secure and reduces business risk significantly.
As the largest home-grown international accounting network with a global presence in more than 80 countries, 3E Accounting understands that mobility and instant access is key to business success. 3E Accounting Mobile App is specially designed to be an informative and easy-to-use app for people all around the world.
It includes a variety of advanced functions such as Appointment System, Location Searching, Latest 3E Accounting News, and most importantly, a page dedicated to share all Ongoing 3E Accounting Promotions.
Name card QR code – this is an example of how 3E Accounting innovatively uses technology to simplify the process for contacts. All you need to do is simply scan the QR code and your mobile device will be able to retrieve 3E Accounting’s contact details.
Digitalisation has enabled 3E Accounting to put our Employees First. By investing in VPN and TMS (Time Management System), 3E Accounting is able to commit and implement the Tripartite Standards on Flexible Working Arrangements (FWAs). VPN allows employees to work from home, just like working in the office (flexi-place), whereas TMS facilitates the implementation of staggered working hours (flexi-time).
TMS automatically tracks employees’ daily attendance of at least 8 hours regardless of when they start to report between 8am to 10am. Time-off application is hence made easier via TMS.
As TMS is connected to the Payroll system, 3E Accounting employees do not need to fill in time-sheets, a common complaint by many in the industry. Employees just have to clock-in (tap in) and clock-out (tap out). Besides card tapping, 3E Accounting’s TMS system also supports Fingerprint function.
“You can forget to bring your card. Just don’t forget to bring your hand.”
At 3E Accounting, we believe in re-engineering traditional business processes and driving innovation. We are also looking into developing new software such as Accounting Report Auto generator. This software allows the conversion of trial balance to financial statement and income tax automatically.
We partnered with a local university to develop a prototype web application software to auto-generate income tax and financial statements using Machine Learning technology.
Bookkeeping Robot utilizes the Optical Character Recognition (OCR) technology, Artificial Intelligence, Robotic Process Automation and Machine Learning technology, allowing new account to be created automatically for the client.
At 3E Accounting, we receive numerous enquiries on daily basis, yet we set ourselves the ultimate customer service standard to reply within 24 hours to all emails.
Therefore, we challenged ourselves to develop a chatbot with Natural Language Processing (NPL) and Artificial Intelligence (AI) technology, whose answers to enquiries are no difference from a human’s. This allows us to respond to hundreds of queries we receive weekly, hence improving our productivity.
As our business grows, it is not sustainable to manage the increasing volume of work by just hiring more staff. Therefore, we developed the Robotic Process Automation (RPA) robot to support our business growth so that we can maintain the quality of our services, and keep up with the fast-growing business.
We plan to adopt a more advanced front-end RPA robot to streamline enterprise operations and improve productivity.
We will continue to work on the RPA to combine data between software at Graphic User Interface (GUI) level with RPA without the need for human input. We can use RPA for the casting of financial statements automatically, and many more.
As part of our Digital Journey, 3E Accounting Digital R&D team is formulating the Digital Master Plan to map out the digital transformation of the business. Through Digitalisation, 3E Accounting makes it our mission to offer the Three Es: Efficiency, Effectiveness and Economy, all part of our One-Stop Solution for our clients. Our Vision is to become the World’s Leading Corporate Service Provider.